Frequently Asked Questions
Everything you need to know about shopping with Dime
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $100, while a flat rate of $7.95 applies to orders below that threshold.
What is your return and exchange policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Exchanges are free, while returns for a refund to the original payment method incur a $5 restocking fee.
How do I find the right size?
Every product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a relaxed fit or sticking to your usual size for a tailored look.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
Are your garments ethically produced?
Yes, quality and ethics are at our core. We partner exclusively with Fair Trade Certified factories and utilize sustainable materials like organic cotton and recycled polyester whenever possible.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.